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If the customer chooses to cancel the appointment/service,she/he will be entitled to a 100% refund on pending services/appointments (if they had made the payments at the time of booking the appointment).
If, due to some reason, the samples could not be processed at the laboratory, the user will have a choice to ask for a re-sample collection or a complete refund.
Mediosa will bear all the costs for a re-appointment for sample collection or provide the refunds for the test (within 7 working days), as requested by the user.